Refund Policy

Our Satisfaction Guarantee

We stand confidently behind the quality and effectiveness of our authentic Korean skincare products. If for any reason you're not completely satisfied with your purchase, we offer a generous 60-day return window from the date of delivery. Your peace of mind is our priority—we believe you should have ample time to experience our formulations and determine if they're right for your skin.

Simple Return Process

To initiate a return, please visit our Contact Us page and submit your request with your order number and the items you wish to return. Our customer care team will provide you with a prepaid return shipping label and detailed instructions—no complicated forms or frustrating phone queues. Returns are hassle-free and completely free of charge; we cover all return shipping costs regardless of location.

Eligibility Requirements

For a full refund or exchange, returned items must be:

• Unused and in their original condition
• In the original packaging with all seals intact
• Accompanied by the original order confirmation
• Returned within 60 days of delivery date

Please note that products showing signs of use, damage, or missing packaging components may not qualify for a full refund at our discretion. We reserve the right to assess returned items to ensure they meet our return standards.

Refund Timeline & Processing

Once we receive your returned package at our fulfillment center, our quality team will inspect the items within 1-2 business days. Upon approval, your refund will be processed back to your original payment method within 5-10 business days. You'll receive an email confirmation once your refund has been initiated.

All refunds are issued in USD, matching the currency of your original purchase. Please allow additional time for your financial institution to process the refund after we've initiated it—this typically takes 3-5 business days depending on your bank's policies.

Partial Returns & Exchanges

Need to return only some items from your order? No problem. Simply specify which items you're returning in your Contact Us request, and we'll process a partial refund for those products while leaving the rest of your order unaffected. For exchanges, we'll ship your new items as soon as we receive your return, ensuring minimal disruption to your skincare routine.

International Returns Made Easy

We understand that international returns can be complex. That's why we handle all customs documentation and provide prepaid shipping labels that work seamlessly across borders. You never need to worry about duties, taxes, or complicated paperwork—we take care of everything to make your return experience effortless.

Non-Eligible Items

Certain items cannot be returned for hygiene and safety reasons, including:

• Sample-sized products or complimentary gifts
• Products purchased during final sale promotions
• Items damaged through misuse or improper storage

Questions or Concerns?

Our dedicated customer care team is here to help with any return-related questions. Visit our Contact Us page for assistance—we respond to all inquiries within 24-48 business hours. We're committed to resolving any issues quickly and fairly, ensuring you feel valued and respected throughout the process.

Our Commitment to You

This policy reflects our belief that authentic Korean skincare should be experienced risk-free. We're not just selling products; we're building relationships based on trust, transparency, and your complete satisfaction. When you choose us, you're choosing a partner who stands behind every formulation, every shipment, and every customer experience.

Your radiant skin journey matters to us—we're here to support you every step of the way.